August 15th, 2009
Warning: Avoid Buying Domains at EuroDNS
(August 14, 2009) Just a heads up to everyone – avoid buying domains at EuroDNS, or be careful when doing so.
Quick summary:
- – Purchased a domain that was available via them.
- – Get an e-mail the next day telling me I have to submit scan of passport for ID purposes. Send that in immediately.
- – Am told that the domain name is actually already taken, and the money I paid has been put into EuroDNS account.
- – I tell them I didn’t get what I paid for, so want a refund.
- – Told can’t refund to credit card, has to be bank wire.
- – Charged fee of €11.50 for that.
So yeah – I get to pay €11.50 for a bunch of hassle. What a deal! Strong recommendation to avoid buying domains from EuroDNS.
Dear Dealer Dan or euroDNS customer,
We, at Customer Care, take those entries in fori seriously and try to respond
to them as much & quick as possible. Please understand that there are simply too
many fori existing, hence in order to resolve a problem more quickly, we invite
our customer to “complain” directly at our dedicated Help Center (I provided the
link above) and/or write a mail to our Account Managers / Sales (mail address
also provided above). This assures that your personal concern will be taken
care of, which cannot be guaranteed via a forum.
In addition, we also do not support & appreciate such a defamatory warning
about EuroDNS in such a case. Even if we accept your personal concerns, we
don’t think this is necessarily shared by all our other customers, who
normally recognize of our good customer service. In your specific case
• we did not ask for paperwork (the Registry did),
• we are not responsible if the name was already taken (Internet is all about
first come, first served) and
• you are free to use the credit to get another name, too
I also like to state that EuroDNS is bound to its “terms and conditions”, which
You, as a customer, confirm at each steps of the purchase order. In these terms
and conditions, we also state that each refund EuroDNS makes is subject
to wire fees that are not ours but those of the banks we have to use for
the wire transfer.
In summary, I am happy if you contact us as stated above and I will personally
will make sure that you get an appropriate answer for your specific case.
Stefan Heynes
Customer Care Manager
euroDNS
+352 26 37 25 250
I have already spoken to Customer Care and did not get anywhere, therefore decided to go public and warn other potential customers of this issue. It is fair to state that:
If you buy a domain from EuroDNS which is said to be available and is not then available, you will not get your full refund credited back to you in cash(just in EuroDNS account).
I wanted to warn people of this – that if they choose to buy a domain from EuroDNS, there is the possibility that they will not get that domain, and will be forced to either buy another domain, or say “goodbye” to a portion of their money.
Whose fault was it that I didn’t get the domain? Mine? Nope. That was yours. Yet I’m the one that has to pay for it.
I should also note that if you search for “EuroDNS” in search engines you will find many more stories of people in the same situation I was. Here is just one example. If this was an isolated case I would have let it go, but when it becomes a common occurence I feel it is fair that the web master and potential customers of EuroDNS know that there is a possibility they will not get the domain they paid for, and worse then lose money because of it.