(September 29, 2009) I don’t play online poker anywhere near as much these days. One thing I do miss about when I played poker is the customer support, and how bad it usually was due to outsourcing. Party Pokers in particular was always bad.
I’m subscribed to a ton of poker room newsletters, and have player accounts at every room, so I get all the latest news to make updating reviews easier. My daughter was playing with my Blackberry on Sunday, and accidently responded to one of the newsletters. All she sent was a blank e-mail.
Well later that day, I get this HUGE e-mail from their customer service. I checked – it is over 600 words long – and with the blank e-mail they decided to try and GUESS why I was e-mailing them. Here are some snippets:
“Thank you for your e-mail to us. Unfortunately, we are unable to determine what the problem was.”
“We have noticed that you have not logged in to your poker account in the last few months. Were you e-mailing us because you forgot your password? We have reset your password and you will recieve that in a separate e-mail.”
“Were you wanting to refer a friend to our poker room? If so go to this URL and put in your e-mail address and their e-mail address, and you will receive a $50 cash bonus for referring your friend.”
“Were you enquiring about our signup bonus? We currently offer a 100% to $200 bonus on your first deposit, as well as access to an exclusive freeroll.”
“Are you unable to view our newsletter in an HTML format? Here is a link where you can view the newsletter online.”
Seriously – there was like a million fucking reasons listed. Even funnier was the password reset – they reset it eleven times. I received 11 e-mails at the exact same time with a brand new password. And of course if I enter an incorrect password 3 times my account is locked, the odds aren’t shining in my favour in this one.
Thanks for the laugh, unnamed poker room. I give you an A+ for effort.